Client Rights & Consumer Information (HB 4224)
At Meadows, we believe that feeling informed is an important part of feeling safe and supported in your care. We are committed to being transparent about your rights, your health information, and the ways you can reach out if you ever have questions or concerns.
This page outlines how to request your records, who oversees our services, and how to file a complaint if needed. We aim to make these processes simple, clear, and accessible. If at any point you need guidance, our team is here to help you navigate the next steps.
Requesting Your Records
1. Submit a written request using one of the following methods:
- Through your secure client portal
- By email to: info@meadowsrgv.com
- By completing a records request form (available upon request)
2. Include the following information:
- Full name
- Date of birth
- Dates of service (if known)
- Description of records requested
- Where you would like the records sent
3. Provide a valid form of identification.
4. Submit your request to our office.
Processing Time: Requests are typically processed within 15 business days.
Fees: Reasonable fees may apply in accordance with Texas law.
If you have questions about your request, please contact us at (956) 917-9301
Licensing Authority
Questions or Support
Licensing Authority
Meadows Psychotherapy & Assessment is regulated by the Texas Behavioral Health Executive Council (BHEC)
You can learn more about the council or verify a license by visiting:
https://www.bhec.texas.gov
Phone: (512) 305-7700
Filing a Complaint
Questions or Support
Licensing Authority
If you have concerns about your care or experience, you have the right to share that feedback and seek resolution.
You may file a complaint with the
Texas Attorney General Consumer Protection Division
Questions or Support
Questions or Support
Questions or Support
If you would like support or have questions about this process, our team is available to assist you. If you need help requesting records, understanding your rights, or navigating any of the steps above, please don’t hesitate to reach out:
Phone: (956) 917-9301
Email: info@meadowsrgv.com
We are in network with:
Meadows Psychotherapy & Assessment provides compassionate mental health therapy and psychological assessment services in Edinburg, TX, serving individuals, children, couples, and families throughout the Rio Grande Valley. Our licensed therapists specialize in anxiety therapy, depression counseling, child and teen therapy, couples counseling, family therapy, and psychological evaluations. We are committed to helping clients heal, grow, and improve their emotional well-being in a supportive and confidential environment.
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